FAQ
General:
1. What is the dress code for our cruises?
Our evening dinner cruises have a 'Smart Casual' dress code (E.g. trousers, collared shirts, dresses & jeans). Feel free to dress up for the occasion!
2. Is BYO allowed?
There is strictly no BYO alcohol on our cruises. Beverages can be purchased on board from our fully licenced bars or a beverage package can be purchased for the low price of $30 per guest. A beverage package entitles you to a selection of beer, wine, soft drinks, juices & mineral water for the duration of the cruise.
3. Can a beverage package be purchased for only one person in the booking?
A beverage package must be purchased by all guests in a group. This ensures quick service from the wait staff& Cruise Director. Children under the age of 14 do not have to pay for the beverage package. If you have a child in the group that is under the age of 18 they will receive the non-alcoholic beverages outlined in the package.
4. What upgrades are available and what do they include?
Various upgrades are available for our different cruises; however, not all are available for every cruise. Please see the booking pages for upgrades relating to specific cruise.
5. Is the cruise wheelchair accessible?
Unfortunately, our vessels are not accessible via wheelchair.
6. Where is the departure wharf located and how do we get there?
Our cruises depart from King Street Wharf 5 - approximately a 5 minute walk from Darling Harbour. Please download our departure information flyer here for more information about parking and transport to our wharf.
7. How do I check availability for a cruise?
You can check availability for any of our products by clicking on the book now button for each product. This will take you to our online reservations system. Please enter the desired date and the number of tickets you wish to purchase. This price displayed is dependent on the number of seats available - so if you check availability and come back a couple of days later you are not guaranteed to receive the previously displayed price. The price on the internet is the best available price across the business.
8. Do you cater for special dietary requirements?
We will make every effort to cater for your dietary requirements and allergies including vegetarian, halal and gluten free. However, due to our large operation, we cannot 100% guarantee that certain ingredients will not be in our food and the company explicitly accepts no liability.
For serious food allergies we want our customers to make their own decisions on selecting their meals. Our staff comments are only to assist you in making an informed decision. In exceptional circumstances, if you or one of your guests wishes to bring their own meal we are happy to accommodate them.
We have a dedicated Executive Chef that is flexible in catering to most special requirements, however, please submit any special requests at least 3 days prior to your cruise date. Please phone reservations on 02 8296 7222 for any special requests or alternatively please send us an email at res@magisticcruises.com.au.
9. Do you have a cancellation policy?
We can issue credits to your name if you wish to cancel your cruise date, we do not issue refunds under any circumstances. To make changes to your booking, please do so within 24 hours of your cruise date.
Booking Process:
1. I have a promo code, how do I use this for my booking?
When you are checking availability, please enter the promo code you have, along with the number of tickets and your preferred date. Please note there is a limited amount of seats available for promo codes on given days, so please refer to the pricing calendar for availability. Promo code discounts are always given off our retail price (not our online selling price).
2. My promo code is not working, what do I do?
All of our promo codes are subject to availability, so there may not be seat availability for the selected date.
First, check the following things are correct:
- Ensure that the promo code you are entering matches the promo code on the promotional material.
- Check the validity period of the promo code and any blackout dates of the promotion.
If all of the above is checked and the promo code still is not working, please call our Reservations Team on 02 8296 7222. Our staff will be able to check if the cruise is running on the given day and if your promo code discount is available for that cruise.
3. Can payment for a cruise be made via cash, cheque or direct deposit?
We do accept the above methods of payment; however, credit card is only available for online bookings.
If you would like to pay by cash, you are welcome to visit one of our ticket outlets to pay for your booking. If you would like to pay via cheque or direct deposit, this must be done at least 4 days prior to your cruise date. Please phone our Reservations Team to organise payment of your booking 02 8296 7222.
4. How do I confirm my booking?
Immediately after booking, you will receive an email confirmation and boarding pass. Upon receipt of these emails, your booking is confirmed. These emails will show you all additional information you may need for the cruise.
5. I have not received any email confirmation. Can you please resend the booking confirmation?
Yes, we are able to resend your booking confirmation however, first check that your booking confirmation has not been sent to your 'Junk Email' folder of your email. If the email is not in this folder, please phone our Reservations Team on 02 8296 7222.
General:
1. What is the dress code for our cruises?
Our evening dinner cruises have a 'Smart Casual' dress code (E.g. trousers, collared shirts, dresses & jeans). Feel free to dress up for the occasion!
2. Is BYO allowed?
There is strictly no BYO alcohol on our cruises. Beverages can be purchased on board from our fully licenced bars or a beverage package can be purchased for the low price of $30 per guest. A beverage package entitles you to a selection of beer, wine, soft drinks, juices & mineral water for the duration of the cruise.
3. Can a beverage package be purchased for only one person in the booking?
A beverage package must be purchased by all guests in a group. This ensures quick service from the wait staff& Cruise Director. Children under the age of 14 do not have to pay for the beverage package. If you have a child in the group that is under the age of 18 they will receive the non-alcoholic beverages outlined in the package.
4. What upgrades are available and what do they include?
Various upgrades are available for our different cruises; however, not all are available for every cruise. Please see the booking pages for upgrades relating to specific cruise.
5. Is the cruise wheelchair accessible?
Unfortunately, our vessels are not accessible via wheelchair.
6. Where is the departure wharf located and how do we get there?
Our cruises depart from King Street Wharf 5 - approximately a 5 minute walk from Darling Harbour. Please download our departure information flyer here for more information about parking and transport to our wharf.
7. How do I check availability for a cruise?
You can check availability for any of our products by clicking on the book now button for each product. This will take you to our online reservations system. Please enter the desired date and the number of tickets you wish to purchase. This price displayed is dependent on the number of seats available - so if you check availability and come back a couple of days later you are not guaranteed to receive the previously displayed price. The price on the internet is the best available price across the business.
8. Do you cater for special dietary requirements?
We will make every effort to cater for your dietary requirements and allergies including vegetarian, halal and gluten free. However, due to our large operation, we cannot 100% guarantee that certain ingredients will not be in our food and the company explicitly accepts no liability.
For serious food allergies we want our customers to make their own decisions on selecting their meals. Our staff comments are only to assist you in making an informed decision. In exceptional circumstances, if you or one of your guests wishes to bring their own meal we are happy to accommodate them.
We have a dedicated Executive Chef that is flexible in catering to most special requirements, however, please submit any special requests at least 3 days prior to your cruise date. Please phone reservations on 02 8296 7222 for any special requests or alternatively please send us an email at res@magisticcruises.com.au.
9. Do you have a cancellation policy?
We can issue credits to your name if you wish to cancel your cruise date, we do not issue refunds under any circumstances. To make changes to your booking, please do so within 24 hours of your cruise date.
Booking Process:
1. I have a promo code, how do I use this for my booking?
When you are checking availability, please enter the promo code you have, along with the number of tickets and your preferred date. Please note there is a limited amount of seats available for promo codes on given days, so please refer to the pricing calendar for availability. Promo code discounts are always given off our retail price (not our online selling price).
2. My promo code is not working, what do I do?
All of our promo codes are subject to availability, so there may not be seat availability for the selected date.
First, check the following things are correct:
- Ensure that the promo code you are entering matches the promo code on the promotional material.
- Check the validity period of the promo code and any blackout dates of the promotion.
If all of the above is checked and the promo code still is not working, please call our Reservations Team on 02 8296 7222. Our staff will be able to check if the cruise is running on the given day and if your promo code discount is available for that cruise.
3. Can payment for a cruise be made via cash, cheque or direct deposit?
We do accept the above methods of payment; however, credit card is only available for online bookings.
If you would like to pay by cash, you are welcome to visit one of our ticket outlets to pay for your booking. If you would like to pay via cheque or direct deposit, this must be done at least 4 days prior to your cruise date. Please phone our Reservations Team to organise payment of your booking 02 8296 7222.
4. How do I confirm my booking?
Immediately after booking, you will receive an email confirmation and boarding pass. Upon receipt of these emails, your booking is confirmed. These emails will show you all additional information you may need for the cruise.
5. I have not received any email confirmation. Can you please resend the booking confirmation?
Yes, we are able to resend your booking confirmation however, first check that your booking confirmation has not been sent to your 'Junk Email' folder of your email. If the email is not in this folder, please phone our Reservations Team on 02 8296 7222.
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